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My classmate Mike Burke and I toured the Anne Frank Foundation (Fonds) Annex in Amsterdam, Holland, and after visiting the gift shop, ventured over to a downstairs diner across the street. Soon an elderly gentleman asked if he might sit with us and so he did. Noticing my two books, A Diary of a Young Girl and Europe on 5 Dollars a Day, he asked to see one. As I passed him the Europe book, he shook his head, and asked for the other one. As the man spoke of the site which we had just toured, we were spellbound but had no clue who he was. This gentle man took our receipts, and exited, but not before handing me his card: Otto H. Frank, father of Anne Frank. This true story begins on April 17, 1968.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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