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Dr. Ammar Rayes is a Distinguished Engineer at Cisco Systems focusing on the Technology Strategy for Cisco Services and an Adjunct Professor at San Jose State University, where he teaches courses in the application of the Internet of Things. His current work includes IoT, advanced analytics and data security. Prior to join Cisco, he was the Director of Traffic Engineering at Bellcore (formally Bell Labs). Ammar has authored three books, over 100 publications in refereed journals and conferences on advances in software & networking related technologies and over 25 patents. He is the Founding President of the International Society of Service Innovation Professionals, Editor-in-Chief of "Advances of Internet of Things" Journal and Editorial Board Member of the European Alliance for Innovation - Industrial Networks and Intelligent Systems. He has served as Associate Editor of ACM Transactions on Internet Technology and Wireless Communications and Mobile Computing Journals, Guest Editor of multiple journals and several IEEE Communication Magazine issues, co-chaired the Frontiers in Service Conference and appeared as Keynote speaker at multiple IEEE and industry Conferences. At Cisco, Ammar is the founding chair of Cisco Services Research and Cisco Services Patent Council. He received Cisco Chairman's Choice Award for IoT Excellent Innovation & Execution. Ammar received his BS and MS Degrees in EE from the University of Illinois at Urbana- Champaign, IL, USA and his Ph.D. degree in EE from Washington University in St. Louis, MO, USA where he received the Outstanding Graduate Student Award in Telecommunications.
Samer Salam is a Principal Engineer at Cisco Systems. He focuses on the system and software architecture for networking products in addition to technology incubation. His work covers the areas of Artificial Intelligence, Machine Reasoning, Semantic Technologies, Data Visualization, IoT Data Management as well as Machine-to-Machine Communication. Previously at Cisco, he held multiple technical leadership and software development positions working on Layer 2 VPN / EVPN, Carrier/Metro Ethernet services, OAM, network resiliency, system scalability, software quality, multi-service edge, broadband, MPLS and dial solutions. He holds over ninety US and international patents, is author of more than twenty IETF drafts and RFCs, and has authored several articles in telecommunications industry journals. He is also a speaker at CiscoLive, and blogs on networking technology. He holds an M.S. degree in Computer Engineering from the University of Southern California in Los Angeles and a B.E. degree in Computer and Communications Engineering, with Distinction, from the American University of Beirut, where he received the Faculty of Engineering and Architecture Dean's Award for Creative Achievement.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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