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Welcome to A Practice Built on Culture
In an orthodontic practice, great culture is about more than creating a good place for people to work, it can determine the success of the practice. A great workplace culture is one where everyone smiles, is genuinely happy to be there, and works together as a team. It's clear to anyone entering the practice that something truly amazing is happening, and that amazing feeling translates to excellence in treatment and care.
In Smiles Made Here: How Culture Forges Success in an Orthodontic Practice, Dr. Jeremiah Sturgill explains how Sturgill Orthodontics became a practice where team members-and patients-want to be. Using his own journey in building a practice as an example, he shares how other orthodontists can build an amazing culture in their practices by focusing on what matters most: providing excellent care while genuinely caring about people. From a different kind of morning huddle to showing heart in the workplace, coaching the team, understanding the value of autonomy, and creating an environment where people feel safe, Dr. Sturgill shows how focusing on culture can lead to an amazing transformation.
In this book, Dr. Sturgill also shares answers to some of the most common questions that patients and parents of young patients often have about treatment, and how culture impacts the care at Sturgill Orthodontics. He talks about when treatment is needed, when to start, the art of the smile, and more. As a specialist in temporomandibular joint disorder (TMJ or TMD) and airway protective orthodontics, Dr. Sturgill also shares the important role orthodontics plays in treating problems of the jaw and airway. Finally, he discusses how the value of orthodontics goes beyond straightening teeth and how all orthodontists are not created equal-and culture is the differentiator.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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