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Learn to provide personal care and professional support in a variety of health care settings! Sorrentino's Canadian Textbook for the Support Worker, 5th Edition helps you build the skills you need to succeed as a PSW (personal support worker). Illustrated, step-by-step guidelines to 93 procedures show how to perform your role safely and effectively. New to this edition are more case studies plus coverage of the latest issues relating to supportive care in long-term care facilities, hospitals, and home care. Written by Sheila Sorrentino, Leighann Remmert, and Canadian educator Mary Wilk, this text is known for its easy-to-understand approach, superb photographs, and comprehensive coverage. It's no wonder that Sorrentino's is the #1 book used by students in support worker programs across Canada.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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