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Professional success is usually seen as tied to our ability to manage our work, time, resources, and be a great individual contributor or a great manager and leader to our direct reports. The focus usually seems to be on managing and leading down, but in today's dynamic work environment, there is another skill that might matter more - the ability to effectively manage up and across. We see professionals who add a lot of value to the organization but whose value-add go unnoticed, unrecognized, and unappreciated. We see great and skilled employees quitting their job because they can not work productively with their boss, and are not presented with the right opportunities. We see professionals with beneficial ideas that can create a huge impact in the organization, unable to influence decision making or impact the wider business. Drawing on her personal experience, learning, and research, the founder and lead at N-BAC, Nejat Abdurahman, gives a step by step guide to help professionals and emerging leaders master this essential leadership skill so they can get appreciated, recognized and compensated for the value they add. The Art of Managing Up demystifies the concept of managing-up, lists why people fail to manage up and what gets in the way, and provides actionable insights to help readers to be in charge of their career, influence decision making, collaborate effectively with their boss and other leaders in the organization, inspire others to action (even without a title), and positively impact the wider business by fostering a more harmonious and productive work environment. By learning the art of managing up, professionals can be the CEO of their career, and add value to themselves, their boss, and the organization.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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