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From one of the world's top researchers on work and technology comes an insightful and surprising guide to protecting your skill in a world filling with AI and robots.
Think of your most valuable skill, the thing you can reliably do under pressure to deliver results. How did you learn it?
Whatever your job - plumber, attorney, teacher, surgeon - decades of research show that you achieved mastery by working with someone who knew more than you did. Formal learning--school and books--gave you conceptual knowledge, but you developed your skill by working with an expert.
Today, this essential bond is under threat. In our grail-like quest to optimize productivity with intelligent technologies like AI and robots, we are separating junior workers from experts in workplaces around the world. It's a looming multi-trillion-dollar problem that few are addressing, until now.
In The Skill Code, researcher and technologist Matt Beane reveals the hidden code that underwrites every successful expert-novice relationship. Beane has spent the last decade examining this unique bond in a variety of settings, from warehouses to surgical suites. He's found that just as the four amino acids are the building blocks of DNA, the three C's--challenge, complexity, and connection--are the basic components of how we develop our most valuable skills.
Whether you're an expert or a novice, this book will show you how to build skill more effectively - and how to make intelligent technologies part of the solution, not the problem. The Skill Code is an insightful must-read, with significant implications for how we will work and build skill in the twenty-first century--a guide to help you not only survive but thrive.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
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