Get Discount 5% Off
Subscribe to our newsletters now and stay up-to-date with new arrivals, updates and deals.
Currency
Couldn't load pickup availability
Gemba is a Japanese term that refers to "the real place". In business, when we walk the gemba, we are searching for any nonvalue added activity directly at the source where it is happening.
Every day, people in business make mistakes that can be costing them thousands and even millions of dollars. Some of these mistakes are caused by invisible factors, one of them is miscommunication. The problem is, many of us think someone else is responsible for communication so things don't get fixed, and if we first have to communicate before anything gets done, then it becomes critical to shine a light on this invisible process.
Your competitive advantage hinges on your ability to get things done right the first time, which means tasks and activities must be accurately coordinated by people to ultimately satisfy the customer.
Using a mind-shifting approach, Walking the Invisible Gemba guides leaders on how to avoid the costly effect of miscommunication by teaching
- why communication is everyone's responsibility
- how to "see" the hidden sources of poor quality and wasteful activities
- the foundation of zero defects in the daily interactions of your stakeholders
- how to adapt quality and continuous improvement to reduce misunderstandings
Whether you are in a large, medium or small organization, part of the C-suite, project management, operations, quality, supply chain or practically any function in a company where people have to interact with others to get the job done, Walking the Invisible Gemba will help you transform the most frequently used process, to gain a never-ending advantage over your competition.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Subscribe to our newsletters now and stay up-to-date with new arrivals, updates and deals.
Thanks for subscribing!
This email has been registered!
Product | SKU | Description | Collection | Availability | Product Type | Other Details |
---|