Delivering the Visitor Experience: How to Create, Manage and Develop an Unforgettable Visitor Experience at Your Museum by MacKay, Rachel
Delivering the Visitor Experience: How to Create, Manage and Develop an Unforgettable Visitor Experience at Your Museum by MacKay, Rachel

Delivering the Visitor Experience: How to Create, Manage and Develop an Unforgettable Visitor Experience at Your Museum

Visitor Experience has been a long neglected aspect of museum practise, receiving less academic attention than areas...
$256.41 SGD
$256.41 SGD
SKU: 9781783305506
Product Type: Books
Please hurry! Only 0 left in stock
Author: Rachel MacKay
Format: Hardcover
Language: English
Subtotal: $256.41
10 customers are viewing this product
Delivering the Visitor Experience: How to Create, Manage and Develop an Unforgettable Visitor Experience at Your Museum by MacKay, Rachel

Delivering the Visitor Experience: How to Create, Manage and Develop an Unforgettable Visitor Experience at Your Museum

$256.41
Delivering the Visitor Experience: How to Create, Manage and Develop an Unforgettable Visitor Experience at Your Museum by MacKay, Rachel

Delivering the Visitor Experience: How to Create, Manage and Develop an Unforgettable Visitor Experience at Your Museum

$256.41
Author: Rachel MacKay
Format: Hardcover
Language: English
Description

Visitor Experience has been a long neglected aspect of museum practise, receiving less academic attention than areas such as exhibition design or collections care. Despite this, the quality of the visitor experience is the single biggest factor which will influence visitors returning to your museum, or recommending a visit to friends or family.

It is also the area of museum practise that has undergone the biggest change in the last twenty years. The image of the aged security warder shouting at children to not touch the exhibits has long gone. Now, museum visitors expect teams of friendly, knowledgeable and passionate people ready to engage them with the museum in an interactive and enthusiastic way. Expectations have never been higher, and as they grow, museums must develop the visitor experiences they deliver in order to meet them.

The book discusses the process of delivering a visitor from beginning to end; from opening a new visitor offer and building a team through to future planning and strategies for development. It draws from theories from practitioners and academics, arguing that by examining issues such as motivation and relevance, museum operators can start to truly put themselves in their visitors' shoes and build experiences that are impactful and unforgettable.



Author: Rachel MacKay
Publisher: Facet Publishing
Published: 08/17/2023
Pages: 224
Binding Type: Hardcover
ISBN: 9781783305506

This title is only available via back order
Shipping & Return

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Review

Related Products

Example product title
$256.41 SGD
$256.41 SGD
Example product title
$256.41 SGD
$256.41 SGD
Example product title
$256.41 SGD
$256.41 SGD
Example product title
$256.41 SGD
$256.41 SGD
Example product title
$256.41 SGD
$256.41 SGD
Example product title
$256.41 SGD
$256.41 SGD
Example product title
$256.41 SGD
$256.41 SGD
Example product title
$256.41 SGD
$256.41 SGD
Example product title
$256.41 SGD
$256.41 SGD
Example product title
$256.41 SGD
$256.41 SGD

Recently Viewed Products