Digital Customer Success: Why the Next Frontier of CS Is Digital and How You Can Leverage It to Drive Durable Growth by Mehta, Nick
Digital Customer Success: Why the Next Frontier of CS Is Digital and How You Can Leverage It to Drive Durable Growth by Mehta, Nick

Digital Customer Success: Why the Next Frontier of CS Is Digital and How You Can Leverage It to Drive Durable Growth

Automate your Customer Success efforts to reduce churn and increase profits In Digital Customer Success: The Next...
$56.92 SGD
$56.92 SGD
SKU: 9781394205875
Product Type: Books
Please hurry! Only 132 left in stock
Author: Nick Mehta
Format: Hardcover
Language: English
Subtotal: $56.92
10 customers are viewing this product
Digital Customer Success: Why the Next Frontier of CS Is Digital and How You Can Leverage It to Drive Durable Growth by Mehta, Nick

Digital Customer Success: Why the Next Frontier of CS Is Digital and How You Can Leverage It to Drive Durable Growth

$56.92
Digital Customer Success: Why the Next Frontier of CS Is Digital and How You Can Leverage It to Drive Durable Growth by Mehta, Nick

Digital Customer Success: Why the Next Frontier of CS Is Digital and How You Can Leverage It to Drive Durable Growth

$56.92
Author: Nick Mehta
Format: Hardcover
Language: English
Description

Automate your Customer Success efforts to reduce churn and increase profits

In Digital Customer Success: The Next Frontier, a team of trailblazing Customer Success professionals and digital entrepreneurs delivers an insightful discussion of the next stage in Customer Success management. In the book, you'll discover how to design and deploy touchless and automated digital interventions that help your software users learn and grow as they use your product and unlock the value trapped within it -- without ever needing to reach out to a live Customer Success Manager.

The authors provide a detailed "How-To" guide to Digital Customer Success that explains how you can meet the needs of your customers, investors, and team members. You'll explore the basics of the authors' original Digital Customer Success Maturity Model and the core tenets of how to get started. After that, you'll find:

  • Explanations of the ideal organizational structures to enable Digital Customer Success management
  • Case studies and examples from real companies blazing new trails in Customer Success
  • Critical success measurements and metrics you can use to determine if your company is on the right track or if it needs to reorient

Perfect for managers, executives, directors, founders, entrepreneurs, and other business leaders involved in the sale of digital and software products, Digital Customer Success is also a can't-miss resource for Customer Success professionals, sales leaders, marketers, product development professionals, and anyone else with a stake in reducing customer churn and increasing revenues.

Author: Nick Mehta, Kellie Capote
Publisher: Wiley
Published: 05/07/2024
Pages: 240
Binding Type: Hardcover
Weight: 1.19lbs
Size: 9.10h x 6.20w x 1.30d
ISBN: 9781394205875

About the Author

NICK MEHTA is the CEO of Gainsight, a leading customer success company, and the bestselling co-author of Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue.

KELLIE CAPOTE is the Chief Customer Officer at Gainsight. She leads the post-sales organization that includes Customer Success Managers, Support, Professional Services, and Customer Success Operations. She has contributed to publications including Forbes, TechCrunch, CMSWire, and others.

Shipping & Return

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Review

Related Products

Example product title
$56.92 SGD
$56.92 SGD
Example product title
$56.92 SGD
$56.92 SGD
Example product title
$56.92 SGD
$56.92 SGD
Example product title
$56.92 SGD
$56.92 SGD
Example product title
$56.92 SGD
$56.92 SGD
Example product title
$56.92 SGD
$56.92 SGD
Example product title
$56.92 SGD
$56.92 SGD
Example product title
$56.92 SGD
$56.92 SGD
Example product title
$56.92 SGD
$56.92 SGD
Example product title
$56.92 SGD
$56.92 SGD

Recently Viewed Products