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Have you recently hired a contractor to do some home improvements, but after careful inspection, you noticed the work was subpar? You are not alone. According to the National Association of Consumer Agency Administrators and the Consumer Federation of America, home improvement contracting was the top complaint category reported by state and local consumer protection agencies during the last decade.
As a previous expert witness for the California Contractors State License Board, Randal Winter has met some very distraught homeowners over the years. Some of these people have been without kitchens for
over two years and some without bathrooms for up to fourteen months. Others are stuck with leaking roofs after spending tens of thousands of dollars for what they thought was going to be a new roof.
This book will provide you with the insight necessary to ensure your next (or first) home improvement project goes as planned.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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