Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships by Johnson, Clive
Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships by Johnson, Clive

Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships

Managing Conflict at Work provides practical guidance on how to prevent, contain and resolve conflict in the...
$115.38 SGD
$115.38 SGD
SKU: 9780749459529
Product Type: Books
Please hurry! Only 240 left in stock
Author: Clive Johnson
Format: Hardcover
Language: English
Subtotal: $115.38
10 customers are viewing this product
Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships by Johnson, Clive

Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships

$115.38
Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships by Johnson, Clive

Managing Conflict at Work: Understanding and Resolving Conflict for Productive Working Relationships

$115.38
Author: Clive Johnson
Format: Hardcover
Language: English
Description


Managing Conflict at Work provides practical guidance on how to prevent, contain and resolve conflict in the workplace. It demonstrates how effective conflict management can have a powerful impact on the way organizations channel their energies; encouraging positive mindsets, combatting stress and building stronger relationsips and happier workforces.

The authors look beyond individual cases to issues such as workforce motivation and corporate responsibility; examining the reasons for conflict and its implications. They provide simple guidance on the key issues many organizations face including: understanding conflict and its impact on the individual, team and organization; methods for recognizing and preventing conflict; identifying and appropriately channeling constructive conflict; managing and resolving escalated disputes; implementing a conflict management strategy.

Further free resources to accompany this book, including podcasts by the authors, can be accessed at http: //www.managingconflictatwork.com/.



Author: Clive Johnson, Jackie Keddy
Publisher: Kogan Page
Published: 09/28/2010
Pages: 272
Binding Type: Hardcover
Weight: 1.35lbs
Size: 9.62h x 6.16w x 0.90d
ISBN: 9780749459529


Review Citation(s):
Reference and Research Bk News 02/01/2011 pg. 90

About the Author

Jackie Keddy A highly experienced mediator and grievance investigator, Keddy now practices as a consultant, and trainer. Her work as a conflict specialist draws on nearly 30 years' service with London's Metropolitan Police Service, in which she managed several specialist Crime Directorates and achieved the rank of Detective Chief Inspector. A winner of numerous awards and a popular conference speaker, Jackie is passionate about improving relationships in the workplace and providing practical tools for managers.

Clive Johnson Following a lengthy career in management consultancy, Clive now practices as a coach, consultant, and trainer. With Jackie Keddy, he is co-founder of the International Conflict Management Forum (www.conflictmanagementforum.org) and The Janus Partnership (www.thejanuspartnership.com), a consultancy and training organization exclusively dedicated to workplace conflict management. He regularly speaks and writes on conflict topics.
Shipping & Return

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Review

Related Products

Example product title
$115.38 SGD
$115.38 SGD
Example product title
$115.38 SGD
$115.38 SGD
Example product title
$115.38 SGD
$115.38 SGD
Example product title
$115.38 SGD
$115.38 SGD
Example product title
$115.38 SGD
$115.38 SGD
Example product title
$115.38 SGD
$115.38 SGD
Example product title
$115.38 SGD
$115.38 SGD
Example product title
$115.38 SGD
$115.38 SGD
Example product title
$115.38 SGD
$115.38 SGD
Example product title
$115.38 SGD
$115.38 SGD

Recently Viewed Products