Many Unhappy Returns: One Man's Quest to Turn Around the Most Unpopular Organization in America by Rossotti, Charles O.
Many Unhappy Returns: One Man's Quest to Turn Around the Most Unpopular Organization in America by Rossotti, Charles O.

Many Unhappy Returns: One Man's Quest to Turn Around the Most Unpopular Organization in America

In 1997, the Internal Revenue Service was a much-maligned public agency mired in unprecedented scandal and crisis....
$59.73 SGD
$59.73 SGD
SKU: 9781591394419
Product Type: Books
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Author: Charles O. Rossotti
Format: Hardcover
Language: English
Subtotal: $59.73
Many Unhappy Returns: One Man's Quest to Turn Around the Most Unpopular Organization in America by Rossotti, Charles O.

Many Unhappy Returns: One Man's Quest to Turn Around the Most Unpopular Organization in America

$59.73
Many Unhappy Returns: One Man's Quest to Turn Around the Most Unpopular Organization in America by Rossotti, Charles O.

Many Unhappy Returns: One Man's Quest to Turn Around the Most Unpopular Organization in America

$59.73
Author: Charles O. Rossotti
Format: Hardcover
Language: English
Description
In 1997, the Internal Revenue Service was a much-maligned public agency mired in unprecedented scandal and crisis. UNK] Servicing 132 million individual and 6 million business taxpayers, the IRS has by far the largest number of customers in the country. And for years, it also had the lowest approval rating. The power of this story is that if the IRS was turned around so dramatically, so can any other large organization. UNK] Provides a fresh and informative perspective. Conveys the hopeful message that real, ongoing change is possible at the IRS - an outcome that affects every taxpayer. UNK] Well-written narrative that directly addresses taxpayers' biggest gripes, and suggests a solution. UNK] There is a potential market among IRS employees, which number about 100,000.

Author: Charles O. Rossotti
Publisher: Harvard Business Review Press
Published: 03/01/2005
Pages: 304
Binding Type: Hardcover
Weight: 1.46lbs
Size: 9.66h x 6.32w x 1.22d
ISBN: 9781591394419


Review Citation(s):
Publishers Weekly 01/24/2005 pg. 232
Booklist 02/15/2005 pg. 1043
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