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Our senses! Thanks to them, our brains are constantly flooded with information about the world around us. What may surprise you is that we're not all wired the same way, and some of us are unable to understand exactly what we're sensing. People with sensory processing disorder (SPD), a newly identified neurological condition, as well as those with an autism spectrum disorder (ASD), are frequently misunderstood by others when they over- or under-react to sounds, sights, smells, tastes, touch, movement, balance, and feelings within their bodies.
In this guide, mental health counselor, SPD community advocate, and sensory adult Rachel S. Schneider MA MHC helps us to make sense of sensory issues. Whether you're someone with sensory issues, a loved one supporting a sensory person, a professional, or someone that is curious about unusual and complex sensory experiences, this guide will answer your questions about life with sensory processing differences.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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