Principles of Emergency Management and Emergency Operations Centers (Eoc)

Emergency operations centers (EOCs) are a key component of coordination efforts during incident planning as well as reaction to natural and human-made events. Managers and their staff coordinate incoming information from the field, and the public, to support pre-planned events and field operations as they occur. This book looks at the function and role of EOCs and their organizations.

The highly anticipated second edition of Principles of Emergency Management and Emergency Operations Centers (EOC) provides an updated understanding of the coordination, operation of EOCs at local, regional, state, and federal operations. Contributions from leading experts provide contemporary knowledge and best practice learned through lived experience. The chapters collectively act as a vital training guide, at both a theoretical and practical level, providing detailed guidance on handling each phase and type of emergency. Readers will emerge with a blueprint of how to create effective training and exercise programs, and thereby develop the skills required for successful emergency management.

Along with thoroughly updated and expanded chapters from the first edition, this second edition contains new chapters on:

• The past and future of emergency management, detailing the evolution of emergency management at the federal level, and potential future paths.
• Communicating with the public and media, including establishing relations with, and navigating, the media, and the benefits this can provide if successfully managed.
• In-crisis communications.
• Leadership and decision-making during disaster events.
• Facilitating and managing interagency collaboration, including analysis of joint communications, and effective resource management and deployment when working with multiple agencies.
• Developing and deploying key skills of management, communication, mental resilience.
• Planning for terrorism and responding to complex coordinated terrorist attacks.
• Developing exercises and after-action reports (AARs) for emergency management.

Michael J. Fagel, PhD., CEM, has been involved with all phases of public safety and emergency response since the early 1970's. His career has spanned decades in FEMA as well as Law Enforcement, Emergency Medical Services, Fire rescue and Emergency Management, and Occupational Safety & Health (OSHA). Fagel was deployed to the World Trade Center Attacks in 2001 for the US Department of Justice for over 100 days. He also was deployed to the Oklahoma City Bombing in 1995, while he served as a FEMA (then DHS) reservist for ten years. He is a University Instructor at numerous institutions in their Graduate Programs in Public Policy specializing in Anti-Terrorism, Critical Infrastructure and Homeland Security. He teaches at the Illinois institute of Technology, Northern Illinois University and Eastern Kentucky University. He is a field instructor for the National Center for Biomedical Research and Training (NCBRT) at LSU since 2002. He has served numerous defense contractors and helped to implement a National Emergency Management Program policy for a US Ally in the Middle East. He spent 17 years at the Argonne National Laboratory in Homeland Security and Training and served as an elected and appointed official in public safety. Fagel is a member of the ASIS School Safety & Security Council. Fagel's 3rd textbook, Crisis Management & Emergency Planning earned the ASIS Inaugural Book of the year award.

Rick C. Mathews founded the Mathews Group, LLC, in October 2017, which provides consulting, training, education, and a host of other services - most to agencies, companies, and others within the broad homeland security enterprise. The founding occurred as he transitioned from over forty years of full-time employment within public service. His career included 30 years as an EMT and Paramedic, while also serving as the EMS director for many of those in both large community and small rural services. He has delivered training and education to EMS, fire service, law enforcement personnel, and others for over 45 years, and he continues in this effort today. He has developed and delivered local and state-level training and education programs in Indiana, Oklahoma, and Texas. Immediately after the 9-11 attacks, he was invited to LSU to manage the development and delivery of bioterrorism training on behalf of the U.S. Department of Justice and later, the Department of Homeland Security. Concurrently, his portfolio also included a similar role in support of the U.S. Department of Health and Human Services concerning hospital and medical community response to weapons of mass destruction. Mathews has served as Assistant Director for Research and Development at the National Center for Biomedical Research and Training. By 2007, his division was responsible for developing over 24 national-level courses in the areas of bioterrorism, agroterrorism, advanced tactical operations (LE), WMD Sampling (fire service and hazmat), and a host of other courses focusing on the needs of emergency responders, first receivers, public health, those responsible for counter-terrorism efforts, and many others. In 2007, he was recruited by the State University of New York to establish a national level training center to support the needs of New York, international, federal, local, and private sector agencies focusing on homeland security and counter-terrorism.

James Howard Murphy has contributed to the development of many of the existing United States Emergency Management, Homeland Security, Complex Medical and Public Health Operations, and Defense Support of Civil Authorities (DSCA) policies, programs and organizations. Dr. Howard Murphy has mentored many professionals across the spectrum of emergency response to national defense and national security. Currently serving as the Program Coordinator and Associate Professor for Anderson University's Emergency Services Management and Homeland Security degree programs within the School of Public Service and Administration, Howard Murphy possesses 37 years of experience as an emergency responder including at the chief, director and commissioner levels, 31 years in emergency management, 26 years of national security experience, and has retired from the military after 34 years of service within the Army National Guard, U.S. Army and Army Reserve. His military and civilian education includes the U.S. Army Command and General Staff College, the U.S. Army War College, a Bachelor of Art (Carson-Newman University), a Master of Business Administration - Healthcare Administration (City University of Seattle), a Master of Strategic Studies (U.S. Army War College), and a Doctor of Philosophy in Organizational Leadership with research focused on emergency management (Piedmont International University). He has also completed the Harvard Kennedy School of Government, and T.H. Chan School of Public Health, Executive Education Program in National Preparedness, and a Disaster Science Fellowship with the Academy of Emergency Management. He is a Certified Emergency Manager (since 1998) with the International Association of Emergency Managers, a hazardous materials specialist, and a National Registry Paramedic serving his community's Emergency Services Division as a part-time Emergency Management Coordinator and paramedic.