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Joanna Walker was born and raised in England, and came to the United States in 1947 to marry Keith Walker, an American serviceman. Keith and Joanna bred and showed Dobermans for 45 years under the kennel name of Marks-Tey Dobermans, producing many Champions. Keith was an all-breed handler at the time. In 1982 Joanna's dream of providing Dobermans good enough to be guide dogs for the blind came true, as she saw the blind owner of her first Pilot Dog come up the Walkers' driveway. For the past 17 years Joanna has bred, recruited and trained Dobermans that she could donate to Pilot Dogs. All of Joanna's royalties for this book will be donated to Pilot Dogs for the care and training of Doberman Pinscher guide dogs for the blind. Joanna is also the author of The New Doberman Pinscher (Howell Book House) and writes the Pilot Dog column for The Doberman Quarterly.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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