The KPI Compendium: 20,000 Key Performance Indicators used in practice

By assembling the largest collection of KPIs in a single book, The KPI Institute provides a powerful practice based learning tool.

The KPI Compendium lists over 20,000 Key Performance Indicators (KPIs) examples listed by the smartKPIs.com team of researchers on the website with the same name.

Main features:

• Each example has an identification number assigned to it, that can be used to look up additional KPI documentation on the website.
• All examples are grouped in a taxonomy structured around 3 contexts: global, organizational and personal.
• Contexts are grouped in further categories such as functional areas and industries

Functional areas covered:

• Accounting
  Accounts Payable - Accounts Receivable
• Corporate Services
  Administration - Office Support - Corporate Travel - Facilities - Property Management - Legal Services
• CSR / Sustainability / Environmental Care
  Corporate Social Responsibility - Environmental Care
• Finance
  Asset - Portfolio management - Financial stability - Forecasts & Valuation - Liquidity - Profitability
• Governance, Compliance and Risk
  Compliance and Audit Management - Governance - Risk Management
• Human Resources
  
• Information Technology
  Application Development - Data Center - Enterprise Architecture - IT - General - IT - Security - Network Management - Service Management
• Knowledge and Innovation
  Innovation - Knowledge Management - R & D
• Management
• Marketing & Communications
  Advertising - Marketing - Public Relations
• Online Presence - eCommerce
  eCommerce - Email Marketing - Online Advertising - Online Publishing - Weblogs - Search Engine Optimization (SEO) - Web Analytics
• Portfolio and Project Management
  Benefits Realization Management - Portfolio Management - Project Management
• Production & Quality Management
  Maintenance - Production - Quality Management
• Sales and Customer Service
  Customer Service - Sales
• Supply Chain, Procurement, Distribution
  Contract Management - Inventory Management - Logistics / Distribution - Procurement / Purchasing - Supply Chain Management

Industries covered:

• Agriculture
  
• Arts and Culture
  
• Construction & Capital Works
  
• Education & Training
  
• Financial Institutions
  
• Government - Local
• Government - State/Federal
• Healthcare
  Emergency Response/Ambulance Services - Healthcare Support Services - Hospitals - Medical Laboratory - Medical Practice - Preventive Healthcare - Veterinary Medicine
• Hospitality & Tourism
  Food and Beverage Service - Hotel/Accommodation - Tour Operator - Travel Agency
• Infrastructure Operations
  Airports - Ports - Railways - Roads
• Manufacturing
• Media
  
• Non-profit / Non-governmental
• Postal and Courier Services
• Professional Services
  Accounting Services - Business Consulting - Engineering - Legal Practice - Recruitment/Employment Activities - Publishing
• Real Estate/Property
  Property Management - Real Estate Development - Real Estate Transactions
• Resources
  Coal and Minerals Mining - Oil and Gas - Sustainability/Green Energy
• Retail
• Sport Management
  Coaching/Training - Sport Club Management - Sport Event Organization
• Telecommunications/Call Center
  Call Center - Telecommunications
• Transportation
  Airlines - Land Transport (Road & Rail) - Local Public Transport - Marine Transport/Shipping
• Utilities
  Electricity - Natural Gas - Water and Sewage

The KPI Institute is the global authority on Key Performance Indicators (KPIs) research and education, providing through its publications and training courses insights on how to measure and learn with KPIs. It operates www.smartKPIs.com, the result of the research program dedicated to documenting and cataloging how KPIs are used in practice, an online portal containing the largest collection of well documented KPI examples, supported by a community of tens of thousands of members.

Over the last three years, the team at The KPI Institute:

• Documented 7,000+ KPIs from 15 functional areas and 24 industries;
• Reviewed 1,000+ performance reports from 125 countries;
• Referenced 20,000+ resources as part of the documentation process;
• Developed over 30 KPI Dashboards and Balanced Scorecards.

The main activities of The Institute include:

• Research and Publications - contributing to the development of the performance management discipline by actively researching and publishing articles and reports;
• Education - delivering performance management training to develop skills in related processes/systems, from KPI selection to Balanced Scorecard implementations.

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