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With over 30 years of experience in the automotive industry, and detailed analysis for many of those years. An extensive background in quality, operations management, and a certified trainer in Lean Manufacturing. This industry expertise was developed working for major automotive companies like Honda of America Mfg. (New Model Launch Team, Project Leader bringing Driver and Passenger Air Bags to Honda and initial Project Team for the East Liberty Auto Plant), BMW Manufacturing (Initial Start Up Team, Manager of Test Finish and Rework Department as well as Special Vehicle Operations for all show and magazine vehicles) and as the General Manager for Faurecia Interior Systems (full plant responsibilities included 2 vehicle launches and adding a second facility on the campus). A few additional professional development and training experiences include an 8 Week Plant Manager Training at the University of Paris, Intensive Problem-Solving Training at the Honda Design Center in Tochigi, Japan, a Quality Enhancement Seminar led by W. Edwards Deming, certification program with the John Maxwell Team and Certified Behavior Motivation Analysis with TTI Success Insights.
Has authored several papers on Process Control and Process Discipline and performed numerous Problem-Solving Trainings around the world.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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