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He is driving me crazy Why is she acting this way?
I just can't deal what that person anymore
How do you handle a student, coworker, or family member whose rude, withdrawn, or challenging behavior leaves you feeling hurt, frustrated, or even angry? Before you blow up or walk away, education leader Allyson Apsey suggests gaining a little perspective into the motivation behind that behavior.
In Through the Lens of Serendipity, Allyson examines how our basic needs motivate all behavior. Through personal, relatable stories, Allyson shares practical ideas for responding to and connecting with people in ways that empower them to meet their needs in a healthy, positive manner. You also learn what it means to HANDLE yourself and others with care--with the ultimate goal of bringing out the best in everyone.
As you read Through the Lens of Serendipity you'll be equipped to. . .
Better understand yourself and the people around you.
Look past the surface to find the heart of someone's story.
Seek out the good in others--even those that frustrate you most.
Understand the long-term impact of childhood trauma.
Respond to others' needs with compassion and hope.
"Through the Lens of Serendipity is an eclectic blend of inspiration, research, and practical strategies that will help you be a more caring and consistent version of your best self."
--Brad Gustafson, national distinguished principal and author of Reclaiming Our Calling
"If you are looking for a book that will make you and those around you better and make the world a better place, this is a great read."
--George Couros, author of Innovator's Mindset
"This book will have you intentionally pausing and building empathy for people
you see every single day."
--Ben Gilpin, Warner Elementary principal, Western School District, Michigan
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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