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John R. Levine was a member of the same computer club Margy was in -- before high school students, or even high schools, had computers. He wrote his first program in 1967 on an IBM 1130 (a computer almost as fast as your modern digital wristwatch, only more difficult to use). He became an official system administrator of a networked computer at Yale in 1975 and has been working in the computer and network biz since 1977. He got his company on to Usenet (see Part IV) early enough that it appears in a 1982 Byte magazine article in a map of Usenet, which then was so small that the map fit on half a page.
He used to spend most of his time writing software, although now he mostly writes books (including UNIX For Dummies and Internet Secrets, both from IDG Books Worldwide, Inc.) because it's more fun and he can do so at home in the hamlet of Trumansburg, New York, where he holds the exalted rank of sewer commissioner and offers free samples to visitors and plays with his young daughter when he's supposed to be writing. He also does a fair amount of public speaking. (See www.iecc.com/johnl.) He holds a B.A. and a Ph.D. in computer science from Yale University, but please don't hold that against him.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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