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Omeo the koala spends his days munching on eucalyptus leaves and napping in his favorite tree at the San Diego Zoo. But life didn't start out so easy and relaxing for this young koala. When Omeo was just five months old, his mother passed away after an illness. Most koala babies this young do not survive without their mothers' care. Koala joeys spend their first six months in their mothers' pouches. Only then do they start emerging for short periods of time. Without a mother to care for him, the Zoo's wildlife care and veterinary teams would step in to raise Omeo. It was his only chance to survive! Leaving the pouch so young meant Omeo faced many challenges. Would this little marsupial beat the odds? This is the amazing true story of Omeo the koala, his will to survive, and the wildlife care team who helped to save him.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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