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Practical strategies to manage conflict in both personal and professional relationships
Conflict is an unavoidable aspect of human existence, so it's vital to develop communication skills that will help you navigate these challenging moments. With The Conflict Resolution Playbook, you'll discover real-life solutions to everyday problems and develop communication skills that can help you make breakthroughs at work, improve your relationships at home, and lead to significant personal growth.
You'll start by learning about conflict and the fundamental communication skills necessary for resolution. Then you can put that knowledge to use with clear-cut strategies for preventing conflicts, resolving them once they start, and dealing with common issues, such as gaslighting and bullying. Along the way, you'll gain a better understanding of conflict itself-where it comes from, why it cuts so deep, and how it can be of value.
Improve your communication skills with:
Learn how to improve your communication skills and develop the tools you need to navigate your way through any conflict.
Jeremy Pollack is a conflict resolution practitioner, researcher, writer, coach, trainer, and entrepreneur. He is the president of Pollack Peacebuilding Systems, a nationwide conflict resolution consulting firm, as well as a research fellow at Stanford University's Center for International Conflict and Negotiation. Learn more about Jeremy and his work at www.PollackPeacebuilding.com.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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