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Controlling Risk--In A Dangerous World
How do operators prevent the next accident that is inevitably trying to kill them? How do they improve performance? Can they do both simultaneously?
On the front lines of danger, operators face hazards and make life-and-death decisions in dynamic, complex situations. They are the last line of defense trying to prevent death and destruction.
What happens if they don't succeed? After accidents, organizations typically issue new rules. These will work--for a while--in preventing similar accidents. But accidents are rarely simple. Hardware does not "just break." A company may be blindsided by another accident that no one thought would occur. Investigators determine the latest catastrophe was tragically similar to a forgotten previous accident. Again, new rules are issued and procedures are updated--yet the cycle of accidents continues. Organizations, and operators, must need something more than rules and procedures.
Since the beginning of the space program, astronauts have been developing techniques to help flight crews stay alive and accomplish dangerous missions in the unforgiving environment of space. Astronauts--and operators in every hazardous profession--have learned how to achieve better performance and accomplish more missions with higher quality.
In Controlling Risk, you will learn how to operate better, work together, improve performance in your high-risk business, and accomplish much more in your dangerous world!
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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