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Dr. Erich Gamma is technical director at the Software Technology Center of Object Technology International in Zurich, Switzerland. Dr. Richard Helm is a member of the Object Technology Practice Group in the IBM Consulting Group in Sydney, Australia. Dr. Ralph Johnson is a faculty member at the University of Illinois at Urbana-Champaign's Computer Science Department.
John Vlissides is a member of the research staff at the IBM T. J. Watson Research Center in Hawthorne, New York. He has practiced object-oriented technology for more than a decade as a designer, implementer, researcher, lecturer, and consultant. In addition to co-authoring Design Patterns: Elements of Reusable Object-Oriented Software, he is co-editor of the book Pattern Languages of Program Design 2 (both from Addison-Wesley). He and the other co-authors of Design Patterns are recipients of the 1998 Dr. Dobb's Journal Excellence in Programming Award.
0201633612AB09122003You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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