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Our clients called them "Secrets to Success;" our simple, easy-to-learn and apply "tools," that kept them from getting fired. Using research and experience, we can help you become the solid player you want to be by sharing research on how to drive your organization to higher profits, productivity, customer service, and retention ...and it has nothing to do with spending more money.
Here's how we do it. Research on a million workers shows that employee treatment directly impacts performance. Bullying, yelling, dictating, and just plain nasty behavior, which causes half of all manager firings, drives performance down. Improving employee treatment moves employee performance up. We show you the data and offer new, solid, experience-based methods to help you become far more than just a manager, far more than just a leader, but a new type of supervisor...a Catalyst; capable of making a Powerful, Positive Impact.
See what our new set of easy-to-use Acronyms, Axioms, and Navigators can do to improve your supervisory style. Find out how to avoid getting fired by seeing where others went wrong. Learn why "Win-Win" is not enough, and why you must shoot for "The Four Wins of Change." You'll learn what the boss does and does not want so you can improve that relationship. See the damage that "being Right" can cause, like getting fired, and how to avoid it. Find out about "Behavior Sense," and how to use and improve it. See what it means to "Aim for the P.A.T., i.e., Performance Achievement Targets. Learn ways to "Cleanse the Toxic Workplace." There is even a "Quick Reference" to find the right tools for resolving interpersonal problems and work and at home.
Learn more, do more, perform better, and improve outcomes with new, fresh, approaches to getting the most out of your staff.
And there's a bonus. Our clients also reported better relationships at home and with friends. Let these new concepts work for you...and you for them.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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