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What do you know, what can you do, and how did you learn that? Learning is at the core of how you build your personal and/or organizational capacity. You can do things now because your learned them already. What is the next challenge for you that will require yet more learning? How hard will that be? Learning is the path to capacity, performance, and success. Can learning be made easier?
We know we are getting older every day, but are we getting wiser every day? Are we getting older faster than we are getting wiser, or wiser faster than we are getting older? What is your rate of learning? Your competition is also on a learning curve. They too are learning. Can your curve be improved by better understanding the basic process of how we learn?
Learning anything requires admitting that we don't yet know. If we think we already know, our minds are closed to the next advance. This basic fact underlines the critical need for accountability. We need to admit our lack of understanding, be vulnerable, and open our minds to new unfamiliar ways. I have heard it aptly described as intellectual humility. We need to try new things and then actually test if they work. This requires the sometimes hard realities of accountability. Accountability means reliance on measured facts over hazy memories or, worse, opinions. It means owning up to our own failures. Facts are our friends. The thinking that got us here only got us here. It did not get us to where we want to be, or we would not be looking to this book to grow our understanding.
Learning and accountability are the surefire stairways to higher levels of performance. We know individuals can learn, and we know rates of learning can be enhanced. Can organizations learn? Of course, they do all the time. Are they learning fast enough? Can personal and organizational learning be improved?
Read all about it here!
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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