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Joseph J. Mistovich, MEd, NRP, is Chairperson of the Department of Health Professions and a Professor at Youngstown State University in Youngstown, Ohio. He has more than 33 years of experience as an educator in emergency medical services. Mr. Mistovich received his Master of Education degree in Community Health Education from Kent State University in 1988. He completed a Bachelor of Science in Applied Science degree with a major in Allied Health in 1985, and an Associate in Applied Science degree in Emergency Medical Technology in 1982 from Youngstown State University. Mr. Mistovich is an author or coauthor of numerous EMS books and journal articles and is a frequent presenter at national and state EMS conferences.
Keith J. Karren, PhD, EMT-B, is Professor Emeritus and former Chair of the Department of Health Science at Brigham Young University in Provo, Utah. He has been a professional Health Science and EMS educator and author for 40 years. Dr. Karren received his Bachelor of Science and Master of Science degrees from Brigham Young University in 1969 and 1970 and his PhD in Health Science from Oregon State University in 1975. Dr. Karren was one of the earliest certified EMTs in Utah and helped found SAVERS, a community volunteer EMS ambulance association in Utah. Dr. Karren co-founded the Prehospital Emergency Care and Crisis Intervention Conference, held annually in Salt Lake City for 36 years, one of the premier EMS conferences in North America. Dr. Karren is the author or coauthor of numerous books on prehospital emergency care and health, including First Aid for Colleges and Universities, First Responder: A Skills Approach, and Mind/Body Health.You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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