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With the introduction of modern complex technical products, a proper support system must be made available in a timely manner. This requires an extended analysis process to ensure consideration of product support requirements during the design of the product and its support system. The process includes a number of analysis activities concerning a wide range of technical and support considerations and the careful documentation of the results of these analysis activities. The achievement of proper supportability is of crucial importance concerning operation and life cycle costs. Early consideration of product support aspects is increasingly important with regard to both operational and economic aspects. A product that cannot be operated and maintained properly and cost effectively is not acceptable to the operator.
Additionally, a support solution must be scrutinized on a regular basis by analyzing operational and cost efficiency. For this purpose, optimization processes are required. In the S-series IPS specifications, those processes are In-Service Support Optimization (ISSO), documented in S3000L, and In-Service Maintenance Optimization (ISMO), documented in S4000P.
S3000L, International procedure specification for Logistics Support Analysis (LSA), is a trans-Atlantic specification that outlines the logistics support process that is required to improve the support of a product throughout its lifecycle.
The S3000L specification is designed to cover the activities and requirements governing the establishment of the LSA process.
S3000L:
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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