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Frederick M. Hess is the director of Education Policy Studies at the American Enterprise Institute. He writes Education Week's popular blog "Rick Hess Straight Up" and is both an executive editor of Education Next and a senior contributor to Forbes. He is the author of The Great School Rethink, as well as influential works on school improvement such as Spinning Wheels and Cage-Busting Leadership. Michael B. Horn is the author of several books on the future of education, including From Reopen to Reinvent: (Re)creating School for Every Child. He is the cofounder of and a distinguished fellow at the Clayton Christensen Institute for Disruptive Innovation and teaches at the Harvard Graduate School of Education. He cohosts the top education podcasts Future U and Class Disrupted. Juliet Squire is a senior partner in the Policy and Evaluation practice area at Bellwether, where she has studied and written about federal and state policies on charter schools, school governance, private school management organizations, low-cost private schools and microschools, and rural education, among other topics. She recently led the Assembly initiative at Bellwether, working to develop a new framework for how students access individualized learning options.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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