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We are on the verge of a future just like that.
The age of intent is a world where the smartest of chatbots-virtual agents-are powered by artificial intelligence (AI) and connected to a customer's complete past history. These virtual agents can anticipate just what a customer is looking for, answering questions through chat, on the phone, and through smart speakers like Amazon's Alexa. They'll transform the business world with efficient, scalable service that's available 24/7 and gets smarter every day.
Author: P V Kannan
Publisher: Amplify
Published: 05/28/2019
Pages: 256
Binding Type: Hardcover
Weight: 1.10lbs
Size: 9.00h x 6.30w x 0.80d
ISBN: 9781643072401
About the Author
P V Kannan: - P.V. KANNAN is the CEO of the San Jose-based [24]7.ai, a leader in AI-driven customer experience software and services. He holds more than 30 patents and has been featured in books including Thomas L. Friedman's The World Is Flat and That Used to Be Us.
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