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LOUISE PENNY is the "New York Times "and" ""Globe and Mail "bestselling author of seven previous novels featuring Chief Inspector Armand Gamache." "Her debut, "Still Life," won the John Creasey Dagger and the Arthur Ellis, Barry, Anthony, and Dilys Awards, and was named one of the five Mystery/Crime Novels of the Decade by "Deadly Pleasures" magazine. Penny was the first author ever to win the Agatha Award for Best Novel four times--for "A Fatal Grace, The Cruelest Month, " and "The Brutal Telling ("which also received the Anthony Award for Best Novel), and "Bury Your Dead" (which also won the Dilys, Arthur Ellis, Anthony, Macavity, and Nero Awards). She lives in a small village south of Montreal.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
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