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Ira Goldstein offers management wisdom for federal government leaders and aspiring leaders based on his decades of experience as a senior executive at two of the Big Four consulting firms and as a member of the US federal government's Senior Executive Service. Being a leader in the federal realm presents unique challenges because of the size and complexity of the bureaucracy and the system of checks and balances designed by the founding fathers. This framework has successfully protected freedom, but it difficult to operate efficiently and effectively within it. Goldstein presents four key dimensions of success and explains what government managers do when they are effective at achieving personal, program, or organizational success. Topics discussed include motivating employees, managing contractors, supporting innovation, deploying technology, managing risk, communicating to citizens, adopting the right organizational structures, and collaborating across organizational boundaries.
Ira Goldstein is a founder and former director of Deloitte's US Federal Practice, providing consulting and advisory services to large federal agencies and departments. He previously held the position in the federal government of the US Assistant Comptroller General and Chief Operating Officer of the US Government Accountability Office.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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