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People Want Feedback. And They Need it to Grow.
Feedback is a crucial communication skill. But fear of getting it wrong often holds us back from speaking up. When facing a challenging conversation at work, you may be thinking, "What if my feedback causes a meltdown-or they quit?"
While it's tempting to avoid that discussion, that's not the solution. Leaders have a responsibility to find a way to connect with their employees and others in an artful, compassionate, and courageous manner that transforms relationships and results.
With over three decades as a human resource professional and executive coach, the #1 question Joan Hibdon gets asked is this: "I need to give someone feedback, but I don't know what to say. What do I do?"
The Leader's Guide to Mastering Feedback offers answers to that question. With empathy and insight born of experience, Hibdon shows us exactly why, how, and when to offer feedback to achieve the results we want.
Discover how to:
Packed with real-life stories, proven practices, research, and reflections, you will learn how to put feedback back where it belongs-at the center of a thriving workplace.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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