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LEONARD D. GOODSTEIN, Ph.D ., is an independent consulting psychologist based in Washington, D.C., with considerable experience in facilitating the Applied Strategic Planning process. His research interests are in the infl uence of values and culture on organizations and in psychological assessment. He formerly was CEO and executive vice president of the American Psychological Association and CEO of University Associates (now Pfeiffer). He previously held a variety of academic positions, including professorships at the Universities of Iowa, Cincinnati, and Arizona State, where he also served as department chair. He is a frequent contributor to the professional literature, including the Pfeiffer Annuals . His most recent book, co - authored with Erich P. Prien, Individual Assessment in the Workplace: A Practical Guide for HR Professionals, Trainers, and Managers was published by Pfeiffer in 2006.
JEANETTE GOODSTEIN, Ph.D ., a consultant and writer based in Washington, D.C., assists organizations in conducting a variety of research and analysis activities, focusing on needs assessment and program development and evaluation. She is co - author of Who' s Driving Your Bus?, a book on codependency in the workplace, and developed accompanying instructional materials and assessment instruments. She chaired the Board of Directors of International Voluntary Services from 1997 through 2002, a private non-profit organization dedicated to volunteer service in developing nations for nearly fifty years, and from 1997 to 2003 was a member of the board of the Washington, D.C., chapter of Young Audiences.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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