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Know yourself, know your team, solve your challenge.
When team leaders meet a challenge, they often spend more time dealing with their people than dealing with the challenge. They can't get their team to row in the same direction--or row at all. In Good Team, Bad Team, a ground-breaking primer for leaders, Sarah Thurber and Blair Miller share their decades of experience building, facilitating, and leading thriving teams alongside pioneering research from the fields of cognitive diversity and creative problem-solving. Effective team leadership isn't mind-reading--it's good science.
Sarah Thurber is an accomplished author, speaker, entrepreneur, and team leader. As Managing Partner and Marketing Lead at FourSight, she has led a diverse team of experts to develop the FourSight System, which empowers teams to embrace their diverse strengths and enhance performance. Thurber works in partnership with academic researchers, creativity trainers, and designers to spearhead the development of online and print-based tools that support cognitive diversity and creative thinking. She is coauthor of The Secret of the Highly Creative Thinker: How to Make Connections Others Don't as well as many popular FourSight training manuals and resources.
Blair Miller, PhD, is Cofounding Partner and Research Coordinator at FourSight and President of Blair Miller Innovation. For three decades, Miller has combined teambuilding and problem-solving facilitation to help teams create new products, patents, and strategic plans. He codeveloped a business simplification process that led to more than $1.5 billion in savings for Fortune 500 clients like Mars and Kraft. Miller has coauthored influential training manuals, published academic articles, and received the Distinguished Leadership Award from the Creative Education Foundation. He is Adjunct Professor at the International Center for Studies in Creativity.You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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