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Mistakes can be fatal--this reality is all too familiar in the healthcare industry.
Do you want better clinical outcomes, fewer errors, increased productivity, and highly reliable patient care? High Reliability Healthcare offers some actionable tips from the safest and most reliable industry ever: the nuclear navy. For over seventy-five years, the nuclear navy has operated highly enriched nuclear reactors with sailors in their twenties at the helm and has never experienced an accident. As Forbes reported, "The [US] Nuclear Navy has the best safety record of any industry."
Jeffrey Kuhlman, MD, MPH, a retired navy physician and physician to the president, and Robert Roncska, DBA, a retired navy captain in the nuclear navy who carried the nuclear codes (AKA the football) for President George W. Bush, understand this better than anyone. After excelling as leaders in the military, they recognized the organizational leadership and team-building skills they learned in the US Nuclear Navy could be applied to healthcare--an industry in dire need of an upgrade.
With hundreds of thousands of patients becoming permanently disabled or dying each year due to medical errors, it's clear that the old approach to healthcare safety isn't working. Kuhlman and Roncska propose applying the wisdom of an unlikely mentor--the US Nuclear Navy--to patient care.
In High Reliability Healthcare, they provide practical tools to turn healthcare into a high-reliability organization--one that is safe and efficient even in a high-risk environment. They're ready to bring to healthcare what the nuclear navy has been successfully practicing for over seventy-five years.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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