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Cynicism is making us sick; Stanford Psychologist Dr. Jamil Zaki has the cure--a "ray of light for dark days" (Adam Grant, #1 New York Times bestselling author).
For thousands of years, people have argued about whether humanity is selfish or generous, cruel or kind. But recently, our answers have changed. In 1972, half of Americans agreed that most people can be trusted; by 2018, that figure had fallen to 30%. Different generations, genders, religions, and political parties can't seem to agree on anything, except that they all think human virtue is evaporating. Cynicism is a perfectly understandable response to a world full of injustice and inequality. But in many cases, cynicism is misplaced. Dozens of studies find that people fail to realize how kind, generous, and open-minded others really are. And cynical thinking worsens social problems, because our beliefs don't just interpret the world--they change it. When we expect people to be awful, we coax awfulness out of them.Cynicism is a disease, with a history, symptoms--and a cure. Through science and storytelling, Jamil Zaki imparts the secret for beating back cynicism: hopeful skepticism. This approach doesn't mean putting our faith in every politician or influencer. It means thinking critically about people and our problems, while simultaneously acknowledging and encouraging our strengths. Far from being naïve, hopeful skepticism is a more precise way of understanding others, and paying closer attention re-balances how you think about human nature. As more of us do this, we can take steps towards building the world we truly want.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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