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SUSAN CAIN is the author of the acclaimed "New York Times "bestseller"QUIET: The Power of Introverts in A World That Can't Stop Talking, "which is being translated into over thirty languages and was named the #1 best book of the year by "Fast Company" magazine. Cain's book was the subject of a TIME magazine cover story, and her writing has appeared in the "The New York Times; The Atlantic; The Wall Street Journal; O, The Oprah Magazine;" Salon.com;""Time.com; PsychologyToday.com, and other publications. Cain has also spoken at Microsoft, Google, the U.S. Treasury, and West Point. Her record-smashing TED talk has been viewed over 4 million times, and was named by Bill Gates as one of his all-time favorite talks.
She has appeared on national broadcast television and radio including CBS "This Morning," NPR's "All Things Considered," NPR's "Diane Rehm," and her work has been featured in "The New Yorker, Harvard Business Review, The Atlantic, Wired, Fast Company, Real Simple, Fortune, Forbes, PEOPLE, Scientific American, USA Today, The Washington Post, CNN, "Slate.com, and many other publications. She is an honors graduate of Princeton and Harvard Law School. She lives in the Hudson River Valley with her husband and two sons. You can visit her at www.thepowerofintroverts.com., and follow her on twitter (@susancain).
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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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