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The ability to listen and communicate effectively are vital skills, enabling us to motivate and influence people in our personal and professional lives. But all too often, we're our own biggest roadblock. In "The ART of Facilitation," Tina Frey Clements teaches you to master the art, (and even science) of facilitation and use it to your advantage. With more than twenty-five years of experience as a professional communicator, she shares tools and techniques to successfully deliver your message to any audience; from the board room to the classroom. She busts fifteen myths about facilitation and reveals game-changing insights about how to approach different learning styles to elevate your performance.
From awareness of your body language and tone to making the most of technology and your environment, Tina takes you step by step through the ART of engaging your audience. You'll learn the most effective ways to deliver a presentation, a keynote, a course, or even a conversation. Whether you're an educator, a professional facilitator, or you're simply looking to sharpen your communications skills, Tina offers a roadmap to excellence and being your authentic self.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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