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Lisa is a cycling enthusiast, Lake Michigan fan, adoption advocate and voracious reader. She holds a BA in International Relations from Michigan State University, an MPA from Western Michigan University, and an EdD in Management and Policy from Western Michigan University. Her work history includes senior roles in programming and management of private, community, and corporate philanthropy along with organizational development and government relations. She has managed many large change projects for the W. K. Kellogg Foundation as well as the Aspen Institute, Bill and Melinda Gates Foundation, Independent Sector, Ball, Nokomis, and Kauffman Foundations. Lisa is a W. K. Kellogg National Leadership Fellow with deep experience in Central America, Asia, and Europe. Lisa authors a blog called tinker. She is a contributor to Leadership in Nonprofit Organizations (Sage, 2011). Her areas of specialization include strategy, organization development, leadership, change management, and systems thinking. She is Chief Strategy Officer, management guru, and learning coach with Phillips Wyatt Knowlton, Inc. She also speaks Spanish. You can reach her via e-mail at: lisawk@pwkinc.com.
Phillips, Cynthia C.: - Cynthia C. Phillips, Ph.D. Cynthia is a birder, recovering aerobics instructor with 30 million meters rowed, and cyber-sleuth. She received a BS in Biology and Chemistry from Indiana University, an MA in Educational Leadership from Western Michigan University, and a PhD in Measurement, Research & Evaluation from Western Michigan University. Her experience includes consultation with the W. K. Kellogg Foundation, Ball Foundation, Bill and Melinda Gates Foundation, Nokomis, Kauffman, and the David and Lucile Packard Foundations in the design and implementation of evaluation, evaluation training, and knowledge management projects. She is the author of the W. K. Kellogg Foundation Logic Model Development Guide. Cynthia is a sought-after presenter on logic models and knowledge management. Her areas of specialization and expertise include evaluation/measurement; knowledge management; organizational learning; logic models, quantitative methods, and qualitative methods; and electronic data collection and dissemination. Cynthia offers a user-friendly approach to evaluation capacity building. She is Chief Idea Engineer, and measurement expert with Phillips Wyatt Knowlton, Inc. You can reach her via e-mail at: cynthiap@pwkinc.com.You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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