The Service Organization: How to Deliver and Lead Successful Services, Sustainably by Tarling, Kate
The Service Organization: How to Deliver and Lead Successful Services, Sustainably by Tarling, Kate

The Service Organization: How to Deliver and Lead Successful Services, Sustainably

All organizations are becoming service organizations. But most weren't built to deliver services successfully end-to-end, and the...
$53.13 AUD
$53.13 AUD
Please hurry! Only 0 left in stock
Author: Kate Tarling
Format: Paperback
Language: English
Subtotal: $53.13

Free Shipping (Orders $60 USD or More)

The Service Organization: How to Deliver and Lead Successful Services, Sustainably by Tarling, Kate

The Service Organization: How to Deliver and Lead Successful Services, Sustainably

$53.13
The Service Organization: How to Deliver and Lead Successful Services, Sustainably by Tarling, Kate

The Service Organization: How to Deliver and Lead Successful Services, Sustainably

$53.13
Author: Kate Tarling
Format: Paperback
Language: English
Description

All organizations are becoming service organizations. But most weren't built to deliver services successfully end-to-end, and the human, operational and financial impacts are abundantly clear. In the digital era the stakes are even higher, given how rapidly services change. Yet default working practices (governance, planning, funding, leadership, reporting, programme and team structures) inside large organizations haven't changed. Rather than modernize just one service at a time, it's the underlying organizational conditions that need to be transformed -- anything less is futile.

The Service Organization is the result of years of research and consulting, as well as dozens of interviews with executives. It explores significant challenges that leaders will recognize, and turns them into solvable puzzles by providing practical advice and tools that reimagine what the organization does from the perspective of its customers -- and it organizes the activity needed to deliver the best outcomes. This book is for everyone involved, from designers to technologists and from operational staff to policymakers and leaders. It includes surprisingly simple and doable, but non-obvious, steps that don't depend on seniority or pay band and that are typically overlooked by even the most progressive professions, teams and companies.

Kate Tarling sets a bold, ambitious and practical agenda for all service organizations. Her book is full of behind-the-scenes examples from the global companies, public sector bodies and non-profits that are now delivering and leading successful services. It shows how to reinvent organizations so they rely not just on 'transforming technology' but on putting the success of their services at the heart of how they operate.



Author: Kate Tarling
Publisher: London School of Economics and Political Scie
Published: 02/02/2023
Pages: 288
Binding Type: Paperback
Weight: 0.73lbs
Size: 8.50h x 5.50w x 0.60d
ISBN: 9781913019761

About the Author

Kate Tarling helps large organizations create successful services by transforming the default working practices that get in the way. She does this through a mix of consulting, training and writing, and regularly advises boards, executives and teams, as managing director of a services consultancy she founded in 2012. She previously held senior leadership roles in government and the private sector. Kate has spoken on service organizations, design and leadership at Harvard University, Google, the Estonian Government, the British Institute for Government, Ravensbourne University London and the Royal College of Art.


Shipping & Return

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Review

Related Products

Example product title
$53.13 AUD
$53.13 AUD
Example product title
$53.13 AUD
$53.13 AUD
Example product title
$53.13 AUD
$53.13 AUD
Example product title
$53.13 AUD
$53.13 AUD
Example product title
$53.13 AUD
$53.13 AUD
Example product title
$53.13 AUD
$53.13 AUD
Example product title
$53.13 AUD
$53.13 AUD
Example product title
$53.13 AUD
$53.13 AUD
Example product title
$53.13 AUD
$53.13 AUD
Example product title
$53.13 AUD
$53.13 AUD

Recently Viewed Products