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Jenny Tebbutt is a clinical psychologist with extensive experience in the forensic field. She has expertise in the complex psychological treatment and case management of court mandated adolescent and adult clients. She has a strong background in drug and alcohol and child abuse research. She has also published articles in scholarly journals.
Richard P. Mattick is the Professor of Drug and Alcohol Studies at the University of New South Wales, Sydney within the Faculty of Medicine where he is the Director of the National Drug and Alcohol Research Centre. He has authored many scientific articles and books. His fields of expertise include the management of opioid and cocaine dependence, the treatment of young people and the application of pharmacotherapies for alcohol and other drug dependence.
Fiona Shand is a senior research officer with the National Drug and Alcohol Research Centre in Sydney, Australia. She has a background in the development of training materials. More recently she managed the development of evidence-based guidelines for the treatment of alcohol dependence for the Australian Government's National Alcohol Strategy. Fiona has also published articles in scientific journals.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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