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If you want to raise the bar on creating memorable customer experiences, then this book is your roadmap." --Valerie Willis, VP, Tom Peters Company
Do you have a passion for making sure you look after your customers?
Do you want to be able to go that extra step to satisfy their needs?
Do you want to make sure that your company seizes each moment of opportunity to become better?
Customer service is, or should be, at the heart of every business. Let's face it, without customers you have nothing. Organizations which devote themselves to building lasting relationships with their customers must make certain that their teams build on individual strengths and have a genuine care for every customer they deal with.
In Unleashing the Chief Moment Officers: Reliably Giving the Gift of Exceptional Experiences, you will discover a lot of evidence for igniting a passion for customer care through chapters on:
It is understood that a moment can seem like a very short period during a hectic day, but by learning how to make the most of them your business can thrive, your customers will be happier and your staff will be more engaged.
Get a copy of Unleashing the Chief Moment Officers and see how it could improve your customer service.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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