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This policy does not limit the rights you are entitled to under Australian Consumer Law.
If there is a problem with any of the items received for your order then the Booksdeli Customer Care team is available to help you.
If you have received an item that is incorrect, damaged or faulty please contact us at firstname.lastname@example.org as soon as possible from the time the delivery was made. Booksdeli will require evidence of the issue and may require you to return the item for assessment.
Before returning anything you must contact Booksdeli Customer Support to organise a Return Authorisation to return an item to Booksdeli. Returns will not be accepted without a Return Authorisation. At its discretion Booksdeli may provide means to return an item at no cost to you, or an alternate remedy.
Booksdeli is not obligated to accept a return for a change of mind. If we do accept a change of mind return then you must pay return postage and will only be entitled to a store credit, excluding the cost of shipping, for the approved returned item.
All returns must be packed securely with cardboard or bubble wrap protecting the item, packed to prevent movement inside the package and ensuring the package is firmly enclosed.
Returned items must be received at Booksdeli in new and re-saleable condition (except where a damaged item has been accepted for return).
Where an item is returned without a Return Authorisation, or has not been packed securely, or is not in a new or re-saleable condition when it arrives at Booksdeli’s Distribution Centre, Booksdeli is not obligated to provide a refund or store credit and the item may be returned to you. We will contact you to advise of the return status.
Store credits and refunds for an approved return will only apply to the item returned and will not cover any return postage costs or your original shipping charge.
A return and refund for a change of mind is not possible for the following product types:
For returns, please email us at email@example.com