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Trust is not a soft skill. It is leadership infrastructure.
When it holds, execution moves, information flows, and your best people stay. When it breaks, everything built on top of it breaks with it.
Most leaders are told to "build trust" the way they're told to "be strategic" - as if repetition alone makes the concept actionable. It doesn't.
Before It Breaks introduces The Loden Trust Framework(TM), a seven-pillar behavioral system that turns trust from a vague virtue into a practical leadership operating system:
Character - Consistency - Communication - Competence - Care - Clarity - Courage
Drawing on more than two decades of leading teams and coaching executives across education, business, and high-stakes leadership, Dr. Gearl Loden equips leaders with:
- Diagnostics to identify which pillar is failing- Signals to catch trust drift before it becomes a crisis- Repair protocols to restore trust after fractures - including the 72-Hour Repair Protocol(TM)- The Leadership Ledger(TM) for tracking the decisions that build or erode trust- The 90-Day Trust Build(TM) for leaders entering a new organization
Written for senior executives, superintendents, founders, and high-capacity professionals, Before It Breaks is a framework book - designed to scale across industries and anchor how serious leaders build, maintain, and repair the infrastructure their organizations run on.
Build it before the pressure arrives.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
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