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On the morning of February 13, 2018, Captain Christopher Behnam was the first officer on United Airlines flight 1175, flying a Boeing 777. He and his crew were on a routine flight from San Francisco to Honolulu when suddenly a loud noise, accompanied by several warning signals and severe shaking of the aircraft, was heard. It soon became clear that they were facing a catastrophic engine failure, losing half of their propulsion power, along with significant drag caused by damage to the aircraft's structure. They were hundreds of miles away from their destination in the Hawaiian Islands. The story that follows is a direct account of how he and his crew managed to safely land the damaged aircraft with 381 people on board. As they descended through thick clouds, barely able to read the instruments, the crew somehow communicated with each other in a way that, unfortunately, other crews in similar incidents had failed to do in the past. But this story is not only about a miraculous recovery by a well-trained crew, but much more than that. It is a story of the kind of opportunity Churchill referred to as something very special, unique to them, and fitting for their talents. As you will soon learn, Captain Behnam had seemingly gained all of his life experiences for this very moment.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
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