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Corporations around the world are actively developing strategies and programs aimed at rostering a culture of inclusion and belonging, for both employees and consumers--with the desire to achieve key business results from investments in DEI. Yet, executive leaders and people managers continue to struggle with understanding the specific role they should play as allies and advocates, and what approaches effectively foster meaningful systemic change. DEI C.R.E.D.E.N.T.I.A.L explores the contours of DEI initiatives and leverages both research-informed and practical experiences to equip readers with relevant tools and techniques that will accelerate any company's DEI journey. By defining 10 key areas of focus from Equity vs. Equality to Team and Talent to Decolonization of the Mind, this book implores readers to embark on a personal and professional journey to understand how empathy and a growth mindset enables us to learn and lead more effectively. Moving from intent to action and impact is often a complex journey, and with DEI goals and metrics being the expectation from employees today, it is critical that leaders understand the C.R.E.D.E.N.TI.A.L.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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