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Many dogs, especially those from animal shelters, have not had good experiences in their previous lives and are traumatized or fearful. This often manifests itself in different behaviors in different situations. For example, a dog expresses its fear through aggression on the lead if another dog comes too close, if it encounters cyclists or joggers or a person who wants to stroke the fearful dog. Other dogs are afraid of stairs, being left alone or loud noises. Anxious dogs also try to escape situations and show their fear by curling their tail or putting their ears back. However, some dogs also suffer silently because they can no longer find another way out of their fear.
Do you also have a dog that makes your everyday life difficult? Do you often feel frustrated and don't know how to support and help your dog? Do you suffer every time your dog reacts anxiously and would you like to actively work on giving you and your dog a more relaxed life? Then you are holding a book in your hand that will help you to understand your dog, his fears and his behavior in order to find the right way to deal with your anxious dog so that you can experience a more relaxed everyday life together in the future.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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