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"A thoughtful map for authentically engaging in and learning from hard conversations. Abrams gently teaches us why having these conversations matter and how they can help us grow."
--Eleanor Drago-Severson, Associate Professor of Educational Leadership
Teachers College, Columbia University
"A wonderful combination of coaching, consulting, and crafting a way of teaching us all to speak honestly in our relationships."
--Ann Lieberman, Senior Scholar
Carnegie Foundation for the Advancement of Teaching
"Our teaching culture is adverse to conflict. Having tools like this will move education forward as a profession."
--Michael Grinder, National Director and Educational Consultant
NLP in Education
"This book has already changed my life. Just by reading it, my courage to have hard conversations has soared."
--Beth Madison, Principal
George Middle School, Portland, OR
Speak with clarity, confidence, and courage!
For many educators, confronting a colleague about a work-related issue can be a daunting matter. This insightful book helps educators speak with clarity and courage to directly address difficult situations within their schools.
Having Hard Conversations provides an interactive, personal approach to mastering the art of challenging conversations. The author′s step-by-step strategy addresses a wide range of situations, including communication with supervisees, peers, and supervisors. Emphasizing that initiative and preparation are the keys to a successful conversation, this resource includes:
By addressing important issues directly and professionally, educators can find self-empowerment and promote an open, healthy school environment.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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