Information Services to Diverse Populations: Competent Humility for Library Professionals

Foreword by Cynthia Sturgis Landrum

The development of cultural competency skills and social awareness benefits LIS students, their future employers, and the library profession at large―not to mention library customers and society as a whole. Cooke's freshly updated text introduces readers to the contexts and situations that promote the development of empathy and build cultural competence. It marshals cutting edge research and relevant best practices to give readers a strong grasp of the political, social, economic, and technological divides among library patrons. It also covers outreach and library services to diverse populations, how to evaluate such services, and many other key topics. Complete with an updated syllabus, lesson plans, and exercises ready-made for course use, Cooke's text

• demonstrates why social responsibility is a foundational value of librarianship;
• considers library services to members of marginalized racial or ethnic groups, older adults, people with mental health or physical disabilities, neurodiverse library users, refugees and immigrants, people experiencing homelessness or hunger, those growing up in or experiencing poverty, members of the LGBTQIA+ communities, and people who are incarcerated;
• features a myriad of testimonials drawn from a wide variety of settings that highlight the experiences of library and museum practitioners who are working with diverse populations;
• introduces a new model of cultural competence and cultural humility;
• authoritatively covers such essential concepts as intersectionality, privilege, marginalization, cultural competence, cultural humility, and counter-storytelling along with discussions of how they interplay in the communities that libraries serve;
• explores the impact of overwhelming whiteness of the library profession and what can be done to recruit, welcome, mentor, and retain racially and ethnically diverse library workers; and
• identifies potential employment and networking opportunities related to diversity and social justice in librarianship.

Author: Nicole A. Cooke
Publisher: ALA Neal-Schuman
Published: 06/01/2026
Pages: 264
Binding Type: Paperback
Weight: 1.14lbs
Size: 10.01h x 6.91w x 0.71d
ISBN: 9780838938669

About the Author
Dr. Nicole A. Cooke is the Augusta Baker Endowed Chair and an Associate Professor at the School of Library and Information Science, at the University of South Carolina. Dr. Cooke's research and teaching interests include human information behavior, fake news consumption and resistance, critical cultural information studies, and diversity and social justice in librarianship. Early, innovative courses created by Dr. Cooke bringing EDISJ issues to the forefront sparked a major shift in curricula across library and information science programs. Dr. Cooke was named a Mover & Shaker by Library Journal in 2007 and is the recipient of numerous honors including the 2016 ALA Equality Award, the 2017 ALA Achievement in Library Diversity Research Award (Office for Diversity and Literacy Outreach Services), the Illinois Library Association's 2019 Intellectual Freedom Award in recognition of her work in combating online hate and bullying in LIS, and the 2019 Excellence in Teaching Award (Association for Library and Information Science Education). In 2021 she was presented with the Martin Luther King, Jr., Social Justice Award by the University of South Carolina. Dr. Cooke has published widely and is a frequent speaker; her other books include Fake News and Alternative Facts: Information Literacy in a Post-Truth Era and Foundations of Social Justice.