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Dawn Miller is part of SWIFT Center's Executive Team at the University of Kansas, and with Michael McSheehan, authored the SWIFT Technical Assistance Playbook, which outlines and describes SWIFT's six TA practices. Dawn′s role at SWIFT focuses on content and process support for LEA Facilitators. She is also a published author of works about implementation and sustainability of MTSS, use of a problem-solving process, assessing written language, and family communication and involvement. Prior to her work with SWIFT, Dawn was a district team member leading planning, staff development, implementation, and evaluation for MTSS efforts around integrated academic and behavior supports in Kansas schools. She was also instrumental in statewide implementation of the problem-solving process and developing the Kansas Multi-Tiered System of Support. As part of the statewide efforts, Dawn was involved with a statewide committee that led state regulation changes regarding child find and eligibility and has helped to translate these changes into district procedural changes linked to the School Improvement Process. Based on her work in Kansas and it other states, she became a blog writer, guest host, and provided virtual coaching for the National Association for Learning Disabilities RTI Network for several years.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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